Refund Policy

We want you and your family to be completely satisfied with your Natural Family Toothpaste. Our refund policy is designed to be straightforward and fair, ensuring a positive experience even if a product isn’t the right fit for you.

Our Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, you may return the unused portion within 30 days of the original purchase date for a full refund of the product price.

Conditions for Returns & Refunds
To be eligible for a return and refund, the item must meet the following conditions:

  • The request is made within 30 days of your receipt of the order.

  • The product is in its original, sealed, and unused condition.

  • You have your original order number or proof of purchase.

Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns or issue refunds for:

  • Any product that has been opened, used, or is not in its original condition.

  • Products purchased through third-party retailers (please contact the retailer directly for their policy).

Return Process
To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at support@risewellmall.com within the 30-day window. Please include your order number and the reason for your return.

  2. Receive Instructions: We will respond with a Return Authorization and instructions for where to send your package.

  3. Ship Your Return: Please securely package the unused, sealed product and ship it to the address we provide. We recommend using a trackable shipping service, as you are responsible for the return shipping costs unless the return is due to our error (e.g., a defective or incorrect item).

Refund Processing

  • Once we receive and inspect your return, we will notify you of the status via email.

  • If approved, your refund will be processed to your original method of payment within 10 business days.

  • Please note that the original shipping fees are non-refundable. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Defective or Incorrect Items
We take great care in preparing every order. If you receive a damaged, defective, or incorrect item, please contact us immediately at support@ risewellmall.com with photos of the product and its packaging. We will apologize for the error and promptly arrange a replacement or a full refund, including any associated shipping costs.

Questions?
If you have any questions about our Refund Policy, please do not hesitate to reach out. We’re here to help.

The RiseWell Team
Email: support@ risewellmall.com