Shipping Policy

Thank you for choosing RiseWell Mall. This policy outlines our shipping procedures for Natural Family Toothpaste to ensure you have clear expectations for your order's journey to you.

Order Processing
All orders are processed within 1 to 3 business days after payment is confirmed, excluding weekends and holidays. You will receive an order confirmation email immediately after your purchase, and a separate shipping confirmation email with tracking information once your order leaves our fulfillment center.

Shipping Timeframes & Methods
We partner with reliable international carriers to deliver your order securely. Our standard shipping method provides an estimated delivery window of 6 to 12 business days after your order is shipped. Please note that "business days" exclude weekends and local holidays.

Delivery estimates vary by destination region:

  • North America & Europe: Typically 6-9 business days in transit.

  • Asia Pacific & Australia: Typically 8-12 business days in transit.

  • Other International Destinations: Typically 10-12+ business days in transit.

Please allow additional time for your initial order processing (1-3 days) when calculating your total expected wait time.

Shipping Confirmation & Order Tracking
Once your order is shipped, you will receive an automated email containing your tracking number and a link to the carrier’s tracking portal. You can use this to monitor your package's progress.

Import Duties, Taxes, and Customs
For all international orders, you are the importer of record. Any customs fees, import duties, or taxes imposed by your country's government are the sole responsibility of the customer. RiseWell Hub has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information prior to ordering.

Shipping Address Accuracy
It is the customer’s responsibility to provide a complete and accurate shipping address during checkout. We are not liable for packages lost, delayed, or returned due to incorrect addresses provided. If you need to correct an address, please contact us at support@risewellmall.com immediately after placing your order, as we may not be able to make changes once the order has entered the fulfillment process.

Potential Shipping Delays
While we strive to meet all estimated timelines, occasional delays can happen due to factors outside our control, such as customs inspections, weather events, or carrier disruptions. The provided delivery estimates are not guaranteed. RiseWell Mall is not liable for these delays but will assist in tracking and resolving issues where possible.

Missing or Lost Packages
If your tracking information shows your package was delivered but you have not received it, please first check with household members, neighbors, or your local postal office. If the package appears lost in transit according to the carrier's tracking, please contact us at support@risewellmall.com within 30 days of the shipment date, and we will open a formal investigation with the carrier.

For any questions about this Shipping Policy or your specific order, please contact our team.

The RiseWell Mall Team
Email: support@risewellmall.com